Staff Appreciation Platform

• Date: February 2019
• Client: MERAK Systems Corporation
• Category: Serverless Chat Bot Application

Most of our non-direct communication is through two channels, the first is a corporate email list and second Microsoft Teams. As a technology solution partner, we must be continuously learning and working with the latest tools available. We built a chatbot interface that allows employees to publicly acknowledge their co-workers for doing wonderful things around the office.

Each week employees are given 10 stars to distribute, to encourage use, unused stars are subtracted from any earned stars in the week and a reward is given to the employee with the most cumulative stars at the end of the month.

Consumer Workflow Application

• Date: January-October 2016
• Client: Canadian Motor Vehicle Arbitration Plan (CAMVAP)
• Category: Custom Web Application

CAMVAP realized one day that their Access database which was used to record and track consumer automobile warranty paper claims could no longer support their current business logic and needs.

CAMVAP started to search for a web application solution that could:

• Help consumers to submit automobile warranty claims
• Enable manufacturers, provincial administrators, and arbitrators to make efficient claim decisions
• Record and track a consumer’s claim progression

Enter MERAK: We created a user-friendly application that allowed consumers to quickly create a personal account and initiate their claim online. Consumers could then view and update claim communication and status information as required.

While manufacturers and arbitrators gained the ability to view and record claim decisions, provincial administrators gained considerable flexibility when scheduling, canceling, or rescheduling hearings, and also through printing, updating, and modifying claim information. Automated and manual user communication was also built into the application.

We constructed the Claims Management System, using the following technologies:

Custom Web platform

• Date: January 2020 – March 2021
• Client: SDS Linguistics
• Category: Custom Web platform

SDS Linguistics Inc, is a Canadian translation company. What sets it apart is not its translation services, but in how it provides it services through after-hour service, prompt turnaround, and industry specific knowledge. Demonstrating business savvy through establishing defining values of affordability, open dialogue, flexibility.

Link to SDS Linguistics website here

SDS has been working with MERAK for a couple of years now, and they have consistently offered excellent service and great turnaround. Our company does everything remotely and we needed help to update our system and our aging internal app and fix various bugs. We’d been trying to do it for years and worked with several other companies before, without achieving any significant results. MERAK assigned Mike to our account and he’s been doing an incredible job, respecting our requirements, timelines and budgets. He is fun, friendly, accessible and very helpful, going out of his way to help us (even sometimes outside of his working hours if we faced with major issues). We know have an updated system which works without any bugs, and we now see MERAK as an essential partner. I would recommend their services to anyone who needs an IT partner that really cares.

Stephanie Delepine